A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights
Crossref DOI link: https://doi.org/10.1007/s11747-019-00679-1
Published Online: 2019-08-06
Published Print: 2020-05
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Khamitov, Mansur
Grégoire, Yany http://orcid.org/0000-0001-6939-4798
Suri, Anshu
Text and Data Mining valid from 2019-08-06
Version of Record valid from 2019-08-06
Article History
Received: 16 August 2018
Accepted: 12 July 2019
First Online: 6 August 2019