Customer-focused voice and rule-breaking in the frontlines
Crossref DOI link: https://doi.org/10.1007/s11747-021-00798-8
Published Online: 2021-08-04
Published Print: 2022-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Gazzoli, Gabriel
Chaker, Nawar N.
Zablah, Alex R. http://orcid.org/0000-0003-2610-0045
Brown, Tom J.
Text and Data Mining valid from 2021-08-04
Version of Record valid from 2021-08-04
Article History
Received: 21 January 2020
Accepted: 28 June 2021
First Online: 4 August 2021