Designing satisfying service encounters: website versus store touchpoints
Crossref DOI link: https://doi.org/10.1007/s11747-021-00808-9
Published Online: 2021-09-29
Published Print: 2022-01
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Bolton, Ruth N.
Gustafsson, Anders
Tarasi, Crina O.
Witell, Lars
Text and Data Mining valid from 2021-09-29
Version of Record valid from 2021-09-29
Article History
Received: 13 August 2020
Accepted: 13 August 2021
First Online: 29 September 2021
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