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The effect of stress on customer perception of the frontline employee: an experimental study

Crossref DOI link: https://doi.org/10.1007/s11846-017-0258-8

Published Online: 2017-11-15

Published Print: 2019-08

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Papen, Marie-Christin

Niemand, Thomas

Siems, Florian U.

Kraus, Sascha
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Text and Data Mining valid from 2017-11-15
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Article History

Received: 24 February 2017

Accepted: 3 November 2017

First Online: 15 November 2017

Change Date: 17 August 2019

Change Type: Correction

Change Details: The article ‘The effect of stress on customer perception of the frontline employee: an experimental study’, written by Marie-Christin Papen, Thomas Niemand, Florian U. Siems, Sascha Kraus, was originally published electronically on the publisher’s Internet portal (currently SpringerLink) on 15 November 2017 without open access.