Bank employees’ internal and external perspectives on e-service quality, satisfaction and loyalty
Crossref DOI link: https://doi.org/10.1007/s12525-016-0221-6
Published Online: 2016-04-27
Published Print: 2016-08
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Stamenkov, Gjoko
Dika, Zamir
Text and Data Mining valid from 2016-04-27