Do product returns hurt relational outcomes? some evidence from online retailing
Crossref DOI link: https://doi.org/10.1007/s12525-016-0240-3
Published Online: 2016-12-24
Published Print: 2017-11
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Walsh, Gianfranco
Brylla, Daniel
License valid from 2016-12-24