Focusing the customer through smart services: a literature review
Crossref DOI link: https://doi.org/10.1007/s12525-019-00328-z
Published Online: 2019-02-09
Published Print: 2019-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Dreyer, Sonja http://orcid.org/0000-0001-8933-3714
Olivotti, Daniel
Lebek, Benedikt
Breitner, Michael H.
Text and Data Mining valid from 2019-02-09
Article History
Received: 30 March 2017
Accepted: 3 January 2019
First Online: 9 February 2019