Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse
Crossref DOI link: https://doi.org/10.1007/s12927-016-0001-z
Published Online: 2016-06-24
Published Print: 2016-06
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Amorim, Marlene
Lago, Alejandro
Moscoso, Philip
Prieto, Eduardo
License valid from 2016-06-01