Social Presence in Service Failure: Why It Might not be a Bad Thing
Crossref DOI link: https://doi.org/10.1007/s40547-014-0023-y
Published Online: 2014-09-06
Published Print: 2014-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Chen, Qimei
He, Yi
Alden, Dana L.
Text and Data Mining valid from 2014-09-06