Customer relationship management and hotel performance: the mediating influence of marketing capabilities—evidence from the Malaysian hotel industry
Crossref DOI link: https://doi.org/10.1007/s40558-017-0085-4
Published Online: 2017-04-10
Published Print: 2017-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Mohammed, Abdul Alem
Rashid, Basri B.
Tahir, Shaharuddin B.
License valid from 2017-04-10