Negative Word of Mouth On Social Media: A Case Study of Deutsche Bahn’s Accountability Management
Crossref DOI link: https://doi.org/10.1007/s41471-022-00152-w
Published Online: 2023-02-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Mirbabaie, Milad http://orcid.org/0000-0002-9455-5773
Stieglitz, Stefan
Marx, Julian
Text and Data Mining valid from 2023-02-03
Version of Record valid from 2023-02-03
Article History
Received: 5 March 2021
Accepted: 13 December 2022
First Online: 3 February 2023
Conflict of interest
: M. Mirbabaie, S. Stieglitz and J. Marx declare that they have no competing interests.