Intelligent emotion sensing using BERT BiLSTM and generative AI for proactive customer care
Crossref DOI link: https://doi.org/10.1038/s41598-025-15501-y
Published Online: 2025-10-01
Update policy: https://doi.org/10.1007/springer_crossmark_policy
G, Sandra Karunya.
Sathish, A.
Text and Data Mining valid from 2025-10-01
Version of Record valid from 2025-10-01
Article History
Received: 23 February 2025
Accepted: 8 August 2025
First Online: 1 October 2025
Declarations
:
: The authors declare no competing interests.