Text and Data Mining valid from 2019-10-14
Received: 11 April 2019
Revised: 2 September 2019
Accepted: 8 September 2019
First Online: 14 October 2019
Compliance with ethical standards
: The researcher and research assistant were employed at the study centre. This could have impacted data collection and participants’ answers. To try and eliminate this, the questionnaire was very structured with specific prompts that were used in the same way, for all clients. A thorough explanation of the purpose of the study was given to ensure that participants understood the importance of answering the questions truthfully.
: The study was approved and registered with the University of Stellenbosch, Human Research Ethics Committee (S14/10/213). Permission to perform the study was also received from the relevant authorities. Participation in the study was voluntary and written informed consent was obtained before data collection commenced. All data are treated confidential.