Improving customer capital through relationship memory at a commercial bank in Spain
Crossref DOI link: https://doi.org/10.1057/kmrp.2014.9
Published Online: 2017-12-19
Published Print: 2014-08
Update policy: https://doi.org/10.1080/tandf_crossmark_01
Cegarra-Navarro, Juan-Gabriel
Jiménez-Jiménez, Daniel
Fernández-Gil, Juan-Ramón
License valid from 2014-08-01
Peer Review Statement: The publishing and review policy for this title is described in its Aims & Scope.
Aim & Scope: http://www.tandfonline.com/action/journalInformation?show=aimsScope&journalCode=tkmr20