Customer emotional regulation and relationship quality: Evidence from the banking industry
Crossref DOI link: https://doi.org/10.1057/s41264-016-0012-3
Published Online: 2016-11-10
Published Print: 2016-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Alnawas, Ibrahim
Altarifi, Shadi
License valid from 2016-11-10
