Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth
Crossref DOI link: https://doi.org/10.1057/s41264-021-00119-8
Published Online: 2021-10-05
Published Print: 2022-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Rajaobelina, Lova
Brun, Isabelle
Kilani, Nour
Ricard, Line
Text and Data Mining valid from 2021-10-05
Version of Record valid from 2021-10-05
Article History
Received: 24 January 2021
Revised: 5 August 2021
Accepted: 21 September 2021
First Online: 5 October 2021
Free to read: This content has been made available to all.