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Electronic customer relationship management and reputation: drivers of customer satisfaction and loyalty in digital-only banking

Published Online: 2024-12-21

Published Print: 2025-03

Authors

Haghighinasab, Manijeh

Ahmadi, Donya

Khobbakht, Farzaneh https://orcid.org/0009-0009-6618-2517
License Information

Text and Data Mining valid from 2024-12-21

Version of Record valid from 2024-12-21
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Article History

Received: 8 May 2024

Revised: 28 August 2024

Accepted: 3 October 2024

First Online: 21 December 2024

Declarations

:

: On behalf of all authors, the corresponding author states that there is no conflict of interest.

Document is current