Birds of a feather: a normative model of assessing consumers’ satisfaction in a generalized expectation–disconfirmation paradigm
Crossref DOI link: https://doi.org/10.1057/s41270-017-0012-8
Published Online: 2017-04-06
Published Print: 2017-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Huang, Lei
License valid from 2017-03-01