Process control for monitoring customer engagement
Crossref DOI link: https://doi.org/10.1057/s41270-019-00055-6
Published Online: 2019-05-17
Published Print: 2019-06
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Malthouse, Edward C.
Wang, Wei-Lin
Calder, Bobby J.
Collinger, Tom
Text and Data Mining valid from 2019-05-17
Version of Record valid from 2019-05-17
Article History
Revised: 14 December 2018
First Online: 17 May 2019