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What’s important for relationship management? The mediating roles of relational trust and satisfaction for loyalty of cooperative banks’ customers

Published Online: 2021-12-23

Published Print: 2022-03

Authors

Damberg, Svenja https://orcid.org/0000-0002-4733-074X
Schwaiger, Manfred https://orcid.org/0000-0003-0132-4560
Ringle, Christian M. https://orcid.org/0000-0002-7027-8804
Funding

Funding for this research was provided by:

Förderverein Industrielles Management (FIM) e.V.

Technische Universität Hamburg
License Information

Text and Data Mining valid from 2021-12-23

Version of Record valid from 2021-12-23
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Article History

Revised: 9 August 2021

Accepted: 26 November 2021

First Online: 23 December 2021

Declarations

:

: On behalf of all authors, the corresponding author states that there is no conflict of interest.

Document is current