The relationship between net promoter score and insurers’ profitability: an empirical analysis at the customer level
Crossref DOI link: https://doi.org/10.1057/s41288-021-00237-3
Published Online: 2021-06-08
Published Print: 2022-10
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Jahnert, Jonas R.
Schmeiser, Hato
Funding for this research was provided by:
Universität St.Gallen
Text and Data Mining valid from 2021-06-08
Version of Record valid from 2021-06-08
Article History
Received: 6 September 2020
Accepted: 30 April 2021
First Online: 8 June 2021