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Not with the bot! The relevance of trust to explain the acceptance of chatbots by insurance customers

Published Online: 2024-01-16

Authors

de Andrés-Sánchez, Jorge https://orcid.org/0000-0002-7715-779X
Gené-Albesa, Jaume
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Text and Data Mining valid from 2024-01-16

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Article History

Received: 3 May 2023

Accepted: 5 January 2024

First Online: 16 January 2024

Competing interests

: The authors declare no competing interests.

: The study adhered to the following principles: (1) all participants received comprehensive written information about the study and its procedure; (2) no data pertaining to the subjects’ health, either directly or indirectly, were gathered, hence the Declaration of Helsinki was not specifically mentioned during subject notification; (3) the confidentiality of the collected data was upheld at all stages; and (4) the research received a favorable evaluation from the Ethics Committee of the researchers’ institution (CEIPSA-2022-PR-0005).

: Permission was obtained from all the respondents.

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