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Article History

Received: 20 June 2024

Accepted: 17 March 2025

First Online: 30 March 2025

Competing interests

: The author declares no competing interest.

: This study was approved by the Ethics Committee of the Sri Lanka Institute of Information Technology, Sri Lanka, on January 18, 2024 (Approval No: RE/MBA/2024/03). Primary data were collected through interviews, telephone surveys, and online questionnaires. All procedures involving human participants adhered to the ethical standards of the institution, as well as the 1964 Helsinki Declaration and its later amendments or comparable ethical standards. Participation was voluntary, and confidentiality was strictly maintained throughout the study.

: Each individual in this study gave written consent prior to the feedback survey. All consent process was documented. Participants did not receive any incentive for participation. Participant names and any other identifying information were removed from the written transcripts.