eWOM in online customer support communities: Key variables in information quality and source credibility
Crossref DOI link: https://doi.org/10.1057/dddmp.2014.21
Published Online: 2014-06-19
Published Print: 2014-04
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Dancer, Hannah
Filieri, Raffaele
Grundy, David
Text and Data Mining valid from 2014-04-01