Crossmark

Classifying potential users of live chat services and chatbots

Crossref DOI link: https://doi.org/10.1057/s41264-021-00086-0

Published Online: 2021-02-09

Published Print: 2021-06

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Rajaobelina, Lova

Ricard, Line
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Text and Data Mining valid from 2021-02-09

Version of Record valid from 2021-02-09
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Article History

Received: 24 April 2019

Revised: 23 December 2020

Accepted: 8 January 2021

First Online: 9 February 2021