Interaction of normative and predictive expectations in customer satisfaction and emotions
Crossref DOI link: https://doi.org/10.1057/s41270-020-00078-4
Published Online: 2020-05-27
Published Print: 2020-06
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Meirovich, Gavriel http://orcid.org/0000-0001-5334-0525
Jeon, Myunghee Mindy
Coleman, Linda Jane
Text and Data Mining valid from 2020-05-27
Version of Record valid from 2020-05-27
Article History
Revised: 29 January 2020
First Online: 27 May 2020
Compliance with ethical standards
:
: On behalf of all authors, the corresponding author states that there is no conflict of interest.