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Reducing Call Volume at Medical Information Centers by Switching to a Web-Based Self-Service Facility—What to Consider? Providing Customers With Digital Medical Information on the Internet

Crossref DOI link: https://doi.org/10.1177/2168479016682061

Published Online: 2017-12-30

Published Print: 2017-05

Update policy: https://doi.org/10.1007/springer_crossmark_policy

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