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Article History

Received: 2 March 2024

Accepted: 23 August 2024

First Online: 5 September 2024

Declarations

:

: This study received approval from the Makerere University School of Public Health Research and Ethics Committee (Ref No. Mak-SPHREC-2023-147) and the administration of Kiruddu Referral Hospital. The study participants provided written informed consent while the illiterate participants were represented by an impartial witness who confirmed that the illiterate participant understood the study information and voluntarily agreed to participate in the study before the study interviews were conducted. The study interviews were only conducted after the participants received the intended service for their clinic visit.

: Not applicable.

: The authors declare no competing interests.