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Authors
Gåsvær, Jo Inge https://orcid.org/0000-0001-6935-8754
Heldal, Ilona https://orcid.org/0000-0003-1149-8820
Sudmann, Tobba https://orcid.org/0000-0002-7482-9984
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Funding
Funding for this research was provided by:
Western Norway University Of Applied Sciences
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Article History
Received: 6 October 2025
Accepted: 14 April 2026
First Online: 21 April 2026
Declarations
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: This study was conducted in accordance with the Declaration of Helsinki. The study was approved by the Norwegian Agency for Shared Services in Education and Research, Data Protection Services for Research, reference number 116434.
: Verbal and written informed consent were obtained from the participants for their anonymized information to be published before they were interviewed.
: Ad described in the article, we declare that the first author of this study is an industrial Ph.D. candidate financed by the Norwegian Research Council. He worked part-time at Carasent Norge AS when the material for this study was produced. Industrial PhD candidates are expected to add value to their employers’ products and commercial interests. However, the active participation of coauthors/senior researchers (social scientists and computer scientists) contributed to a critical appraisal of the study design, material, analysis, and knowledge contribution. The first author is no longer affiliated with Carasent Norge AS. The other authors declare that they have no conflict of interest.
