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Article History

Received: 5 October 2016

Accepted: 16 January 2018

First Online: 29 January 2018

Ethics approval and consent to participate

: Administrative data were managed in conformity with the regulations for data management from the Regional Health Authorities. In Italy, anonymous administrative data-gathering is subject to protection of individuals and other subjects with regard to the processing of personal data, ACT no. 675 of 31.12.1996 (amended by Legislative Decree no. 123 of 09.05.1997, no. 255 of 28.07.1997, no. 135 of 08.05.1998, no. 171 of 13.05.1998, no. 389 of 6.11.1998, no. 51 of 26.02.1999, no. 135 of 11.05.1999, no. 281 of 30.07.1999, no. 282 of 30.07.1999 and no. 467 of 28.12.2001) (). Patient survey data were collected accordingly to the national guidelines of the Italian Data Protection Authority that do not require any authorization for the data collection (Guidelines on Processing Personal Data to Perform Customer Satisfaction Surveys in the Health Care Sector, ).

: Not applicable.

: TGR, PB, AMM, and SN have support for the submitted study from the network of Italian regions that adopt the IRPES.

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