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Benchmarking experience to improve paediatric healthcare: listening to the voices of families from two European Children’s University Hospitals

Published Online: 2021-01-27

Published Print: 2021-12

Authors

Corazza, Ilaria https://orcid.org/0000-0002-1798-8348
Gilmore, Kendall Jamieson

Menegazzo, Francesca

Abols, Valts
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Text and Data Mining valid from 2021-01-27

Version of Record valid from 2021-01-27
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Article History

Received: 15 May 2020

Accepted: 17 January 2021

First Online: 27 January 2021

Ethics approval and consent to participate

: Formal ethics approvals and informed consent were not needed for the patient surveys, following the advice of the Data Protection Officers of the two hospitals involved. At enrollment, patients were accurately verbally informed and were free to participate or not in the survey. This was established at Meyer in compliance with the national guidelines of the Italian Data Protection Authority (Guidelines on Processing Personal Data to Perform Customer Satisfaction Surveys in the Health Care Sector, ), and confirmed as aligned with Latvian requirements by the legal office at CCUH. For the two hospitals, the privacy policy on the processing of personal data was established in accordance with European Regulation 2016/679.

: Not applicable.

: IC and KJG are employed as researchers by the MeS Lab. FM is a Medical Director at Meyer Hospital. VA is General Director of CCUH.

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