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Article History

Received: 30 November 2022

Accepted: 22 August 2023

First Online: 14 September 2023

Declarations

:

: The data used in the present study came from the French national patient experience survey named “e-Satis” managed by the French national authority for health (<i>Haute Autorité de Santé</i> – HAS). The survey is mandatory for all hospitals. The proposal to participate is sent by email by the HAS, or more specifically by the technical agency for information on hospitalisation (Agence Technique de l’Information sur l’Hospitalisation – ATIH) that operates for the HAS, to all patients after a stay in a French hospital, if they indicated their email address during the admission process. From the establishment’s perspective, each patient gave his/her consent at two levels during the admission process, by giving his/her email address – not specifically for this survey—and by answering the survey.The ethical issues regarding this survey were dealt with the French national authority for data (Commission Nationale de l’Informatique et des Libertés—CNIL). The CNIL gave its approval and authorised the whole process, including the use of the data at the hospital level for the public diffusion of the results, research purposes, and evaluation/continuous improvement processes. CNIL authorisation no. 2224777 dated 07 January 2022.

: The data used in the present study came from the French national patient experience survey named “e-Satis” managed by the French national authority for health (<i>Haute Autorité de Santé</i> – HAS). The survey is mandatory for all hospitals. The proposal to participate is sent by email by the HAS, or more specifically by the technical agency for information on hospitalisation (Agence Technique de l’Information sur l’Hospitalisation – ATIH) that operates for the HAS, to all patients after a stay in a French hospital, if they indicated their email address during the admission process. From the establishment’s perspective, each patient gave his/her consent at two levels during the admission process, by giving his/her email address – not specifically for this survey—and by answering the survey.The ethical issues regarding this survey were dealt with the French national authority for data (Commission Nationale de l’Informatique et des Libertés—CNIL). The CNIL gave its approval and authorised the whole process, including the use of the data at the hospital level for the public diffusion of the results, research purposes, and evaluation/continuous improvement processes. CNIL authorisation no. 2224777 dated 07 January 2022.

: The authors report no conflicts of interest.