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Authors
Peruzzo, Elisa
Seghieri, Chiara
Vainieri, Milena
De Rosis, Sabina
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Article History
Received: 29 January 2024
Accepted: 18 November 2024
First Online: 23 January 2025
Declarations
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: The Guarantor Authority of 5 May 2011 on the processing of data for the conduct of customer satisfaction surveys in the healthcare sector requires the principle of citizen participation in the delivery of public service; activities that health organisations can activate to foster interaction between the public service provider and the user for the assessment of the quality and performance of healthcare (D.P.C.M. 19 May 1995 Schema generale di riferimento della «Carta dei servizi pubblici sanitari»—available on Gazzetta Ufficiale 31 May 1995, n. 125).
: Not applicable.
: The authors declare no competing interests.
