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Article History

Received: 15 April 2020

Accepted: 29 July 2020

First Online: 18 August 2020

Ethics approval and consent to participate

: Not applicable.

: Not applicable.

: Sevdalis is the director of London Safety and Training Solutions Ltd, which undertakes patient safety and quality improvement advisory and training services for healthcare organisations. All other authors have completed the ICMJE uniform disclosure form atand declare no support from any organisation for the submitted work, no financial relationships with any organisations that might have an interest in the submitted work in the previous 3 years and no other relationships or activities that could appear to have influenced the submitted work.