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Article History

Received: 17 December 2017

Accepted: 11 September 2018

First Online: 19 November 2018

Authors’ information

: Michal Schuster is a research associate at the University of the Free State, where she held her post-doctoral research project. She holds a PhD in translation and interpreting studies from Bar Ilan University where she is also a lecturer. Her fields of interests include language accessibility and cultural competence of public services, language policy, linguistic landscape and academic service learning.Irit Elroy is a researcher at the Smokler Center for Health Policy Research at the MJB institute. She holds a BA and an MA in psychology. Irit specializes in researching health issues in women, children and the Arab-Israeli sector. Other fields of interest include cultural competence of services and qualitative research in health.Bruce Rosen is Director of the Smokler Center for Health Policy Research at the Myers-JDC-Brookdale Institute, as well as co-editor of the IJHPR.

: The authors received a written approval to conduct the study from the Deputy Director of Ministry of Health and the Director of the Hospital Division at Clalit Health Services.An exemption to submit the study to an ethics committee was obtained from the legal consultant of Myers-JDC-Brookdale institute.

: Not applicable

: The authors declare that they have no competing interests.

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