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Article History

Received: 4 September 2017

Accepted: 21 May 2018

First Online: 31 May 2018

Authors’ information

: The authors of the research paper are experienced professionals in the health care sector with a substantial track record in quality improvement and change management, both as general managers and teachers and as researchers with the Chair of Quality Improvement in Heath Care of Inholland University of Applied Sciences, Amsterdam.Pieter Kievit (MA, MBA) is CEO of the West Frisian Academy of the combined Westfries Medical Centre (Hoorn) and the Waterland Hospital (Purmerend) and as such responsible for quality and safety of medical research and the education of medical specialists. He is a fellow of the Chair of Quality Improvement in Heath Care at Inholland University of Applied Sciences, Amsterdam.Jeanette Oomes (MA) and Marianne Schoorl (PhD) are both quality assurance officers in the field of laboratory medicine and fellows of the Chair of Quality Improvement in Heath Care at Inholland University of Applied Sciences, Amsterdam.Piet Bartels (PhD) is former CEO of laboratory services at Noord West Zorggroep (Alkmaar and Den Helder) and Chair of Quality Improvement in Heath Care at Inholland University of Applied Sciences, Amsterdam.

: As this is a non-experimental, non-interventional study not involving patients, patients’ tissue and/or data, an ethics approval or waiver thereof does not apply.

: The authors declare that they have no competing interests.

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