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Article History

Received: 11 April 2018

Accepted: 14 May 2018

First Online: 22 May 2018

Authors’ information

: Yujuan Guo is a Research Associate in the Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University. Her research interest is empirical research in the area of service management and quality management, currently using panel data conducting event studies. She obtained her Master degree (2011) from the Chinese University of Hong Kong and Bachelor degree (2010) from Jinan University, Guangzhou, China.Abe P. L Jong is a Ph.D. candidate in the Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University. Her research areas are operations management and supply chain management. She received her Bachelor’s degree from The Hong Kong Polytechnic University.Andy C. L. Yeung is currently Chair Professor and Head, Department of Logistics and Maritime Studies. His research areas are operations management, quality management and supply chain management. He has papers published or accepted by such journals as Journal of Operations Management, Organization Science, Manufacturing and Service Operations Management, and Production and Operations Management.

: The authors declare that they have no competing interests.

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