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The impact of service innovation on customer satisfaction and customer loyalty: a case in Vietnamese retail banks

Published Online: 2024-06-10

Authors

Nguyen, Ha Minh

Ho, Trinh Kieu Thi

Ngo, Trung Thanh http://orcid.org/0000-0002-6256-8801
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Text and Data Mining valid from 2024-06-10

Version of Record valid from 2024-06-10
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Article History

Received: 13 November 2023

Accepted: 28 May 2024

First Online: 10 June 2024

Declarations

:

: Not applicable.

: Not applicable.

: The authors declare that they have no competing interests.

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