Improvement of IT service processes: a study of critical success factors
Crossref DOI link: https://doi.org/10.1186/2195-1721-2-4
Published Online: 2014-05-15
Published Print: 2014-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Diirr, ThaĆssa
Santos, Gleison
Text and Data Mining valid from 2014-05-15
Article History
Received: 12 October 2013
Accepted: 24 April 2014
First Online: 15 May 2014