A big data methodology for categorising technical support requests using Hadoop and Mahout
Crossref DOI link: https://doi.org/10.1186/2196-1115-1-1
Published Online: 2014-06-24
Published Print: 2014-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Duque Barrachina, Arantxa
O’Driscoll, Aisling
Article History
Received: 14 June 2013
Accepted: 20 February 2014
First Online: 24 June 2014