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Article History

Received: 30 May 2020

Accepted: 1 November 2020

First Online: 14 December 2020

Ethics approval and consent to participate

: As this study involves human participants, the authors have obtained ethics approval and consent from the Faculty of Business, City University of Macao.

: We have obtained consent from the participating firms and interviewees to publish the contents of the interviews. All participating firms and interviewees will remain anonymous.

: The authors do not have any financial and non-financial competing interests.