Funding for this research was provided by:
TrygFonden (ID nr. 104893)
the Foundation for Primary Health Care Research in the Central Denmark Region (1-15-1-72-13-09)
the Committee for Quality Improvement and Continuing Medical Education in general practice in the Central Denmark Region (1-30-72-227-15)
the Committee of Multipractice Studies in General Practice (15/1880)
Text and Data Mining valid from 2020-05-09
Received: 1 July 2019
Accepted: 4 March 2020
First Online: 9 May 2020
Ethics approval and consent to participate
: The National Committee on Health Research Ethics in the Central Denmark Region was consulted and no approval was required. Danish Patient Safety Authority approved the collection of audio-recorded calls (Reference number: 3–3013-1274/1).
: Not applicable.
: The authors declare that they have no competing interests.