Received: 21 January 2021
Accepted: 22 June 2021
First Online: 19 July 2021
: Ethical and operational approvals were granted by the Health Research Ethics Board at the University of Alberta (Pro00067811 and Pro00069064), the Health Research Ethics Board of Newfoundland & Labrador (#2017.027, 2017.027B, 2017.027C, 2017.027D, and 2017.284), the Markham Stouffville Hospital Research Ethics Board (no file number assigned), and Research Ethics Board at St. Michael’s Hospital (#17–050 and #17–248). All methods were performed in accordance with the relevant guidelines and regulations. Focus group participants and key informants provided written informed consent to be audio recorded and all transcripts were de-identified. Patients were invited to provide written feedback after the visit if they wanted. The feedback was collected anonymously (the feedback form did not include their name or any identifiable information) and patients could leave their feedback in a feedback box or send the feedback to the research team in a pre-stamped and pre-addressed envelope.
: Not applicable.
: The authors declare that they have no competing interests.