Funding for this research was provided by:
Received: 9 January 2019
Accepted: 21 August 2019
First Online: 30 August 2019
Ethics approval and consent to participate
: Ethical clearance was obtained from the Institutional Review Board (IRB) of Jimma University, Institute of health. At hospital written informed consent was obtained from the participants. All patients got the right to opt out of the research. This was done by explaining the objective and importance of the study as it would be beneficial for quality service delivery for future encounters. The data from the case records and interview was handled with strong confidentiality. Neither the case records nor the data extracted was used for any other purpose. The confidentiality and privacy of patients was assured throughout by removing identifiers from data collection tools using different codes.
: Not applicable
: The authors declare that they have no competing interests.