Received: 18 September 2019
Accepted: 19 April 2020
First Online: 11 May 2020
Ethics approval and consent to participate
: JMHSS patients provided consent for their data to be used for the purpose of personalised service, service evaluation and research. The patients did not provide their consent explicitly for this study. As such, the authors sought for a Waiver of Consent consideration from the University of Western Australia’s Human Research Ethics Committee (HREC). This request was subsequently granted by the mentioned HREC (Reference Number RA/4/1/8805).
: Not applicable.
: Within her employment with the University of Western Australia, Hanh Ngo was contracted to provide an independent evaluation of the Joondalup Mental Health Step-Up Step-Down service, run by Neami National. Elizabeth Geelhoed received a fee for service from Neami National, in another evaluation component subsequent to that reported in the current manuscript. Priscilla Ennals, Serhat Turut, and Keren Wolstencroft were employees of Neami National.