Funding for this research was provided by:
Center for Access & Delivery Research and Evaluation (#CIN 13-412)
U.S. Department of Veterans Affairs (Award #CDA 13-272)
Received: 6 November 2020
Accepted: 16 February 2021
First Online: 6 March 2021
Ethics approval and consent to participate
: This project was approved by the Institutional Review Board at the Iowa City VA Health Care System prior to data collection, including permission to obtain consent verbally. Healthcare leaders provided verbal consent to participate in the study and to be audio recorded before each telephone interview was initiated. Verbal consent was necessary as participants (and researchers) were geographically dispersed.
: Not applicable.
: The authors declare that they have no competing interests.