Funding for this research was provided by:
Department of Health, Australian Government
Received: 29 March 2021
Accepted: 2 December 2021
First Online: 9 January 2022
: As primary purpose of this work was to improve the quality of service delivered by an organization, the work was exempt from formal requirements for ethical approval and consent in accordance with the Australian Government’s National Health and Medical Research Council policy on ethical considerations in quality assurance and evaluation activities [CitationRef removed].
: Not applicable.
: JS, and DS are employees of Diabetes WA. JO, NW, BW and HM were employees of Diabetes WA when much of the work was undertaken. JH and TS were members of the ERG who guided the work.