Funding for this research was provided by:
The Salvation Army
Received: 2 November 2020
Accepted: 11 February 2021
First Online: 3 March 2021
Ethics approval and consent to participate
: Ethical approval for the study was granted by University of Stirling’s General University Ethics Panel (GUEP, paper 899) and the Ethics Subgroup of the Research Coordinating Council of The Salvation Army (RCC-EAN200504). Informed consent was granted at the beginning of each interview. Written informed consent was provided by staff and wider stakeholders and for face-to-face beneficiary interviews. For client telephone interviews, verbal consent was formally provided at the beginning of each interview, with the interviewer reading out the consent form questions individually and the participant saying yes/no to each statement.
: Consent to publish was collected from the participants as part of the informed consent procedure.
: The authors declare that they have no competing interests.