Received: 1 December 2020
Accepted: 21 March 2021
First Online: 7 April 2021
: The higher education institution where the researcher is employed granted ethical approval in July 2018 for this research (ref. EACO 113.07/18). Throughout the research, relational ethics ensured that each participant was seen as an equal. The focus remained on the needs of the CSs and their manager.
: Not applicable.
: The authors declare that they have no competing interests.