Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance
Crossref DOI link: https://doi.org/10.1186/s40064-016-1860-y
Published Online: 2016-02-27
Published Print: 2016-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Mkpojiogu, Emmanuel O. C.
Hashim, Nor Laily
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